Terms & Conditions

Introduction
Welcome to Loft & Purr! These Terms & Conditions govern your use of our website and purchases. By using our site, you agree to these terms. We’re based in Hong Kong, and all transactions are governed by Hong Kong law.

Orders and Payment
All orders are subject to availability. We reserve the right to refuse or cancel orders at our discretion. Payment must be made in full at the time of purchase. For inquiries, contact us at info@loftandpurrs.shop.

Shipping
We ship worldwide from Hong Kong. Shipping takes 8-15 days, with tracking provided. We’re not responsible for delays due to customs or other factors beyond our control. Email info@loftandpurrs.shop for shipping issues.

Returns and Refunds
We accept returns within 30 days of delivery if the product is unused and in its original packaging. Refunds will be issued within 14 days of receiving the return. Contact info@loftandpurrs.shop to initiate a return.

Money-Back Guarantee
We offer a 100% money-back guarantee. If you’re not satisfied with your purchase, return it within 30 days for a full refund—no questions asked. Email info@loftandpurrs.shop for assistance.

Governing Law
These Terms & Conditions are governed by the laws of Hong Kong. Any disputes will be resolved under Hong Kong jurisdiction. For questions, contact us at info@loftandpurrs.shop.

Contact Us
If you have any questions about these Terms & Conditions, please reach out to us at info@loftandpurrs.shop. We’re here to help!