Your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

For UK orders, standard shipping takes 3-5 business days after processing, while express shipping arrives in 1-2 business days. Processing takes 1-2 business days, excluding weekends and UK public holidays. Delivery times are estimates and may vary due to carrier delays. Track your order with the number we’ll email you, or reach out at admin@loftandpurr.shop.

Shipping costs for UK orders are:

Standard Shipping: £5.99

Free Shipping: On orders over £50

We ship to residential and business addresses across the UK, excluding P.O. boxes. International shipping isn’t available yet, but stay tuned—sign up for our newsletter at loftandpurr.shop for updates!

Once you order, we process it within 3 business days (Monday-Friday, excluding UK public holidays). Your ShiftNest is carefully packed at our Hong Kong facility, meeting UK safety and consumer standards, and shipped via trusted carriers. You’ll get a tracking number by email. Questions? Contact admin@loftandpurr.shop.

After your order ships, we’ll email you a tracking number. Check your package’s status at loftandpurr.shop/track or on the carrier’s website. If you need assistance, email us at admin@loftandpurr.shop with your order number, and we’ll sort it out promptly.

For UK orders, all prices include VAT, and no extra customs duties or import fees apply. As a Hong Kong-based business, we ensure full compliance with UK regulations, so there are no surprise charges. For any concerns, get in touch at admin@loftandpurr.shop.